Privacy Policy
Introduction
SQ Line Ltd (“SQ Line”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This notice explains how we collect, use and safeguard information when you visit our websites (sqline.uk and sq‑line.eu), communicate with us, or use our architectural‑glazing services. All processing is carried out in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Who we are
SQ Line Ltd is a company registered in England and Wales, with its registered office at 124 City Road, London, EC1V 2NX. If you have any questions about this policy or about your personal data, please e‑mail privacy@sqline.uk or write to us at the address above.
What data we collect
We may collect and process:
* Identity and contact details – name, address, telephone number, e‑mail, job title.
* Project information – drawings, specifications, photographs and other details necessary to design, manufacture and install glazing products.
* Technical information – IP address, browser type, device identifiers and cookie data when you visit our websites.
* Marketing preferences – records of consents and communication history.
How we use your data
We use personal data only where the law allows. Typical purposes are:
* Providing quotes, designs, contracts, deliveries and after‑sales support.
* Answering enquiries and arranging showroom visits.
* Sending technical updates, newsletters or event invitations where you have opted in, or where we have a legitimate interest to inform existing clients of similar products.
* Maintaining site security, troubleshooting and improving our websites.
* Complying with legal or regulatory obligations.
We do not sell or rent personal data to third parties.
Marketing
You will receive marketing communications from us only if you have requested information, purchased similar products and not opted out, or expressly consented. You may unsubscribe at any time via the link in our emails or by contacting us.
Cookies and analytics
Our websites use essential cookies for operation and optional analytics cookies (for example, Google Analytics) to help us understand site usage and improve user experience. On your first visit you will see a cookie banner allowing you to accept or reject non‑essential cookies. You can also control cookies at any time through your browser settings.
Data sharing
Personal data is shared only with:
* Trusted service providers such as IT‑hosting, CRM, couriers and payment services, all of whom are bound by contractual confidentiality and data‑protection obligations.
* Professional advisers including insurers, accountants and lawyers.
* Regulators, law‑enforcement agencies or courts where disclosure is required by law.
Where we transfer data outside the UK, appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses are applied.
Data retention
We retain data only for as long as necessary:
* Contract and project files – six years after completion.
* Marketing data – removed when you unsubscribe or after two years of inactivity.
* Job applications – twelve months unless you request earlier deletion.
Security
We employ technical and organisational measures such as secure servers, access controls and encryption to protect personal data. Staff are trained in data‑protection responsibilities and follow strict internal procedures.
Your rights
You have the right to request access to, rectification or erasure of your personal data, to restrict or object to processing, and to data portability. You may withdraw consent at any time. To exercise any of these rights, please contact privacy@sqline.uk.
Children
Our websites and services are not intended for children under sixteen, and we do not knowingly collect data relating to children.
External links
Our websites may include links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.
Changes to this policy
We may update this notice from time to time. Any changes will be posted on this page with a revised “Last updated” date. Continued use of our websites or services after changes have been made indicates acceptance of the updated policy.
Complaints
If you are dissatisfied with our handling of your personal data, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office: www.ico.org.uk.